Privacy Policy

Last updated: February 18, 2026

Star Recovery (trading as Starjunk Ltd) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with UK GDPR.

1. Information We Collect

To provide vehicle recovery services, we may collect:

• Contact Details: Name, phone number, and email address.
• Vehicle Details: Registration number, make, model, and condition.
• Location Data: Your precise location when requesting emergency assistance.
• Payment Data: Billing information required to process your service fee.

2. How We Use Your Data

We use your information solely to:

• Dispatch a recovery vehicle to your location.
• Provide technical breakdown assistance and towing.
• Process invoices and payments.
• Improve our response times and service quality.
• Comply with UK legal and tax obligations.

3. Data Sharing

We do not sell or rent your data. We only share information with:

• Subcontracted recovery partners (if required to reach you faster).
• Insurance companies (at your request or for claims).
• Law enforcement or regulatory bodies where legally mandated.

4. Data Retention

In accordance with UK business and tax regulations, we typically retain service records and invoices for 6 years. After this period, data is securely deleted.

5. Your Rights

Under UK data protection law, you have the right to access, correct, or request the deletion of your personal data. You may also object to or restrict certain processing activities.

6. Contact Us

For any privacy-related enquiries, please contact our Data Protection lead:

• Company: Starjunk Ltd
• Email: help@star-recovery.uk
• Address: Unit 1, Wrexham Road, Basildon, England, SS15 6PX, UNITED KINGDOM
• Registered office: Unit A Roman House, Temple Bank, Harlow, England, CM20 2DY, UNITED KINGDOM

7. ICO Oversight

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.